Tune in to a more client-centric practice

Think about the last time you had a positive customer service experience. What made you feel good about dealing with that company? You most likely were impressed by how quickly they served you, how easy they were to work with, or how they treated you with special and personalized care.

While it’s easy to get caught up in the day-to-day of running your practice, channeling how your clients will view their experience is critical. According to Cerulli Associates, firms executing on client-centric strategies tend to build greater trust among clients, have lower attrition rates, and can more easily move upmarket. However, only 30 percent of advisors said they would characterize their firm as client-centric by going “above and beyond to make clients feel special.”1


Four keys to transition from wirehouse to RIA

There’s been an uptick in the number of advisors leaving wirehouses for broker-dealers and registered investment advisors in recent years, but breaking into the RIA channel comes with its own set of challenges. By going...

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3 Big Advisor Personnel Problems, Solved

In my career working with advisors, I’ve often discussed the importance of incorporating time-saving technology and selecting the right custodian. In the hunt for increased productivity, however, it can be easy to overlook the human element. For many reasons, attracting and retaining top...

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Three tips to coach clients through volatility

While many investors have reaped the benefits of an unprecedented bull market,  volatility is a risk. Sustained volatility is hard to stomach, sparking emotional decision-making and attempts to time the market. In fact, according to E*TRADE’s Independent Advisor Sentiment survey,...

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How to better serve female clients and advisors

It’s no secret that there’s a significant gender gap within financial services. While nearly half of all financial services employees are women, they occupy just 15 percent of the industry’s executive suites1 and comprise a mere 17 percent of US financial advisors....

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