Client Service

Be prepared for questions about excess contributions and recharacterizations

The deadline is coming!

October 15th is the deadline to take care of excess contributions to IRAs and to recharacterize current year IRA contributions. Clients are often confused with both processes and require help. By knowing the IRS rules, you can provide that help.

Excess...

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4 Brilliant Holiday Ideas for Financial Advisor Clients

Originally posted by Financial Social Media.

By: Amy McIlwain

It’s that time of year again! The holidays are just around...

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Why Advisors Should Care About User Experience

The industry is forcing advisors to think differently about their business. It’s important to not only think about the service you’re delivering, but also how you’re delivering it. In an online sense, this concept is often termed user experience (UX).

Why should you care about user...

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Advisor Engagement Study Reveals Importance of High Tech, High Touch Service in Client Satisfaction

Denver, CO (December 14, 2011)  An Advisor Engagement Study conducted by a third party on behalf of Trust Company of America reveals the importance of high-tech, high-touch service to advisors. The study shows that while cutting-edge technology is vital for operational efficiencies, the...

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